General Terms and Conditions of Sale and Customer
General Terms and Conditions of Sale
Welcome to shop.dior.co.th. This section of our Website sets out our General Terms and Conditions of Sale (“Terms”) including our full delivery and returns process.
These Terms apply to all sales of products made to you, the customer, via shop.dior.co.th (“the Website”). Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
By placing an order with us you confirm that you agree to these Terms. If you do not agree to the Terms, please do not place any orders through the Website.
We reserve the right to make changes to these Terms at any time and the new version of the Terms will apply to any offer or order placed on the Website after the new version has been posted. We therefore advise you to make sure you are happy with the Terms each time you place an order.
Our Website is solely for the promotion of our products in Thailand. Unfortunately, we do not accept orders from nor deliver to addresses outside Thailand.
1. Information about us and how to contact us
We are LVMH Perfumes and Cosmetics (Thailand) Ltd. registered in Thailand. Our company registration number is 0105540084658 and our registered office is at Unit 3704-3708, 37th Fl Bhiraj Tower at Emquartier, 689 Sukhumvit Rd., North Klongton, Vadhana, Bangkok 10110. You can contact us through our Dior Beauty Customer Service Hotline which is available to you as follows:
Opening hours: 10am – 6pm Monday to Friday excluding Public Holiday
Phone number: (66) 02-666-9462
Email address: email@example.com
Store Locator link (www.shop.dior.co.th)
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2. Our products
The images of the products on our website are for illustrative purposes only and although every effort is made to display colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.
3. Our contract with you
Our acceptance of your order will take place when we send you an order confirmation email. At this point, a contract for the sale and purchase of the ordered products will come into existence between you and us.
If we are unable to accept your order, we will inform you of this by email and will not charge you for the products. This might be because:-
· the product is out of stock
· we have identified an error in the price or description of the product
· you have exceeded our Maximum Purchase Policy set out below
· your billing name and address do not match with the credit card used for payment
· we need to deal with technical problems with the product or make minor technical changes;
· we need to update the product to reflect changes in relevant laws and regulatory requirements.
Please note that we are unable to process orders to a P.O. Box address.
When we have accepted your order you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit card account. You can print this page for your reference, or alternatively wait until you receive this information in our acceptance email titled "Thank you for placing your order". The email will show all details of items purchased, delivery addresses and packaging options, which you can keep for your records.
If you have any questions about an order, please contact Dior Beauty Service Hotline using the contact details in condition 1. It will help us if you can tell us the order number whenever you contact us about your order.
3.2. Price and Payment
The price of the products is displayed throughout your online journey.
We take all reasonable care to ensure that the price of the products advised to you is correct but in the unlikely event that the products are incorrectly priced, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
You can pay for products using the following payment options:
CREDIT CARDS ACCEPTED:
We are sorry, but at this time, we do not offer gift certificates or gift cards.
You must pay for the products before we dispatch them. We will not charge your credit card until we dispatch the products to you.
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
3.3. Maximum Purchase Policy
We regret that we must limit any orders to no more than three (3) units of any item per order.
3.4. Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available;
- Difficulty in processing payment information;
- Cannot deliver to address provided;
- Duplicate order was placed.
If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. We will refund to you the appropriate amount through the same payment method you chose when placing the order.
4.1. Standard Delivery
We offer complimentary delivery on all orders to the address specified by you in your order by SCG Express, usually within 3 - 7 working days from the date your order is accepted by us. Working days are Monday through Friday excluding public holidays.
Please allow two additional days for deliveries to the outlying islands. We apologise in advance for any inconvenience this may cause to our customers.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay, After which we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
All orders require a signature upon delivery. SCG Express will contact you via telephone in advance before making the deliveries. If you are not there to receive your order SCG Express will attempt another delivery on the next working day. To ensure secure and undamaged delivery of your order, SCG Express will not be able to leave your order 'hidden' at the delivery address.
If, after three failed delivery attempts to you, SCG Express will return the deliveries to us. Once we receive the deliveries, the order will be automatically cancelled by us. We are sorry but we only deliver to Thailand addresses.
4.2. Delivery Addresses
Unless you tell us otherwise during the ordering process, we will deliver your purchased products to the delivery address you have provided in your account information.
We will take all reasonable care to deliver to the address given. However, we will not be liable for non-delivery or mis-delivery as a result of incorrect data entered by you.
4.3 Ownership and Responsibility
You will be responsible for the products once they have been delivered to the address you have provided.
You own the products once we have received payment in full.
5. Your rights to end the contract
You may be entitled to end your contract with us and return the products, but your right to end the contract will depend on the products you have purchased, whether you have simply changed your mind, whether there is anything wrong with the products we have supplied, how we are performing and when you decide to end the contract.
If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see condition 5.3.
If you want to end the contract because of something we have done or have told you we are going to do, see condition 5.1.
If you have just changed your mind about the product, see condition 5.2. You may be able to get a refund if you are within the “cooling-off period”, but this may be subject to deductions.
5.1 Ending the contract because of something we have done or are going to do
If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
· we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
· there is a risk that supply of the products may be significantly delayed because of events outside our control;
· we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
· you have a legal right to end the contract because of something we have done wrong.
5.2 Your right to change your mind
Whilst we hope that you are delighted with your order, if for any reason you are not entirely satisfied or you otherwise change your mind, you have a right to change your mind and receive a refund within seven (7) days after the day the products were delivered to you. Please note you must return the products and all complimentary items to us. We will pay the costs of delivery.
If you change your mind in respect of products where any hygiene seal or similar protection on those products has been broken or tampered with, you are still required to return such products in the condition at the time you cancel the purchase. If the damage to the product is beyond what is reasonably expected for trying or using the products in a normal circumstance, we reserve the right to reduce your refund of the price to reflect any reduction in the value of the products. This does not apply if you are making a return because the products are faulty or damaged (see below).
5.3 If there is a problem with the product
Please notify us immediately after delivery of any damage or fault or incorrectly supplied products or if the items listed on the dispatch note do not match those contained in your delivery by calling our Dior Beauty Customer Service Hotline (66) 02-666-9462 (Monday - Friday 10am – 6pm excluding Public Holidays) or by emailing us at firstname.lastname@example.org with your order details. To ensure prompt resolution, please provide the order number and keep the box, packing materials, all complimentary items and the damaged items for inspection by the carrier.
We are obliged to provide you with products that are in conformity with this contract.
If you wish to reject products you must contact us via Dior Beauty Service Hotline to make a return process. We will pay the costs of delivery collection.
6. How to make a return
If you are entitled to return products under condition 5, you may return your order free of charge via SCG Express.
Within the order packaging, you will find a Returns Form with details of your order together with details of our returns process.
We may reduce your refund of the price to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such products to be returned to you within 15 days of our notification.
a) Returning Products
Products and all complimentary items must be returned to us. If you are returning products because you have changed your mind, products and complimentary items must be received at our distribution center no later than seven (7) days after the date you tell us you have changed your mind to maintain your entitlement to a refund. Please ensure that the returned parcel is properly sealed and prepared for SCG Express pickup.
b) Processing the Refund
If you have returned products because you have changed your mind, we will not be obliged to make a refund until we have received the products and all complimentary items back to us. We will process your refund as soon as possible or within fifteen (15) days after the day we receive your notification. Please note that a full refund will not be provided for returned products that show signs of unreasonable use.
If you have returned products because they are damaged, faulty or incorrect, we will process your refund as soon as possible and in any event within fifteen (15) days after the day we receive your returned products and confirm you are entitled to a refund.
Refunds will only be made against the original credit card used for the purchase. You will receive email notification.
7. Our liability to you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the relevant local laws.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act B.E. 2522 (as amended).
We only supply the products to you for private use and not for commercial, business or resale purposes. We therefore will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
8. Personal Data
We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving this at any time by contacting us.
We will only give your personal information to third parties where the law either requires or allows us to do so.
Please see our Privacy and Cookies Policy to understand how we will use personal information submitted by you when creating an account, purchasing products and when you are otherwise using the Website.
9. Other Important Terms
We may transfer our rights and obligations under these Terms to another person or organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. We will not unreasonably withhold or delay our consent.
This contract is between you and us. No other person shall have any rights to enforce any of its Terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These Terms are governed by Thai Laws and you can bring legal proceedings in respect of the products in the courts of Thailand.